Frequently Asked Questions

Standard processing time is 2-4 weeks. We can rush an order for a premium, but if you are in a hurry, you will need to contact us directly to discuss how quickly we can get your order to you. 

Yes. A member of our professional design team will review each order within 1-2 business days of it being placed. They will then send an email with a digital rendering of your items for approval before it is produced.

There is not an additional fee to have the design of an item altered to your specifications (font, graphics etc.). Keep in mind that we machine engrave our items, so we cannot engrave pictures or colored images. If you want to personalize your item, select the ‘customize this design’ option on the product page.

Yes we do. If you wish to work with a designer during this process to have items that are completely unique, we can do that. To inquire about custom design rates, please email us at support@coppercoutureweddings.com

Yes. Our design team will work to ensure correct grammar and punctuation on your items and let you know if anything has been found. However, if we miss a typo that is written by a customer, and the design has been approved with the typo, we are not responsible.

It takes 1-2 business days to receive a digital proof.

If you order a sample, it will be to you within 5-7 business days if you’re in the US. If you are outside the US, it would take 6-10 business days. Rush shipping is available.

If you need to make changes before a digital rendering has been approved, you will see a new digital rendering in 2-3 business days.

If you have already approved your digital rendering and you need to make a change, this will be handled on a case-by-case basis. If the order has not gone into production, we may be able to make the change, but if it is already in production, we unfortunately will not be able to change the design. This is why it’s very important to thoroughly review your digital rendering before approval.

Two revisions are allowed per order. After that, any changes will be subject to the in-house design staff’s hourly rate.

Yes. All of our images and listings can be used as inspiration, or if you’re not sure what you’re looking for in particular, we typically recommend Pinterest for help. But feel free to reach out with any questions and we’re happy to help.

Because we use a rotary engraver, we can not add a color picture to your item. The only colors that will be on our items are the color of the base metal, and the color of the paint.

Yes, but it may affect your quantity discount. For example, if you order 100 items that are the same color, you will pay the price for that quantity. However, if you ordered 100 items, and 50 were one color, and 50 were another, you would be paying the price for 50 twice.

Due to the custom nature and hand-made designs of some of our products, custom or personalized orders are final sale. All stationery and invitations are final sale.

Unfortunately, once your order is placed, we begin the process of ordering metal and designing it. So we cannot refund an order once it has been placed.

Copper Couture has created a unique, un-replicated process of creating the highest quality stationery and accessories available anywhere in the world today. Having been recognized by multiple clients as producing a product that is ‘truly unforgettable’ and ‘something they have never seen before’, Copper Couture exists to provide a new level of luxury to for those who want to have the best of what’s available.